Friday, November 13, 2009

Quickly Vanishing Cash

My mother would have loved QVC. A self-made hermit, she rarely left the house unless it was absolutely necessary. If it weren't for mail-order catalogs, her holiday shopping lists would have fallen to my sisters and me. Several trees' worth of catalogs cascaded upon Laurel Lane every autumn, and my mother browsed her favorites and selected all sorts of goodies for the people on her list.

My stepmother, Hon, introduced me to the addiction that is QVC (aptly dubbed Quickly Vanishing Cash by my dad). I watched her order a ring for Precious Daugther and was astounded at how quickly her transaction was handled. She didn't even speak to anyone! Call the 800 number, hit a button or two, and her credit card number on file was billed. She was off the phone in under twenty seconds . Good gravy. I could easily see how this could become a problem.

QVC sells just about everything (no men's or children's clothing). Their prices are usually pretty good, and they pride themselves on good customer service. If you don't like an item, send it back with no questions asked. My only gripe is that they don't carry enough American-made items.

QVC offers one service that I greatly appreciate: Easy Pay. I don't have to shuck out a bazillion dollars all at once, I can spread the pain across a given number of payments, and that is the reason for this post.

This year, Santa is bringing our children a Wii system for Christmas. (Sshhhhh!! Don't tell!) It's something we've been dangling in front of Mighty B.'s nose for a while in hopes of eliciting some more mature behavior on his part, and he's been doing very well. Cutting to the chase, I bumped the remote to QVC and happened upon a sales pitch for a Wii system with a bunch of extra doodads. Whaddaya know! I look at the price and notice the Easy Pay option, and I can't hold back. I was going to be a good girl and call The Oracle first, but this was Easy Pay, of all things, and I took the plunge.

Today I check into the online banking and I notice that our account was hit this morning for the full purchase price of the Wii. WTF?!?! I can't let that happen!! I have checks outstanding!! I know we jokingly call it Quickly Vanishing Cash, but this is a little too quick!

Once again I call QVC, and I am blessed with "Martina," a very friendly representative. She explains and apologizes for what happened and agrees to conference call with my bank to remove the charge. Really?

I call Bank of America, and Martina and I sit on hold for the better part of ten minutes before a BOA representative picks up the line. Sheesh. This is one thing I hate about BOA. Once the rep is on the line, my account is corrected in moments and I can breathe again.

I don't buy much from them, but when I do, I love QVC.

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