Tuesday, December 16, 2008

Should've Called the House Fairy

My cooktop is less than a year and a half old. A month ago, one of the burners stopped functioning properly, working only in the extremes of barely tepid or arc welding. Anything under the "high" setting barely warms the burner. I figured I'd live without it "for now." I mean, I rarely have two large pots going at one time, so I thought I could adapt.

Last week, however, my other large-sized burner quit on me. I was boiling potatoes to mash, had the thing set on 7 (out of a possible 9), and it took a while but the water was juuuuust under a simmer. I moved it up half a notch and it quickly brought my potato water to a nice boil, then to violently boiling over. I reduced the heat, but it still kept the water at a high boil. I turned the burner off, and the blasted thing kept cycling anyway (didn't shut off). I had to throw the breaker to turn off the blinkin' stove.

I considered calling the House Fairy and decided against it. I remember the bee-yotch of a time they had installing the thing, and I thought that if a paid service guy ended up cracking my cooktop, it would be on them and not on us to buy a replacement. I saw nothing but a can of worms for the House Fairy, and sparing him the hassle seemed like the better option. He has enough going on with DEB these days.

I called an appliance repair service from the list recommended by the manufacturer. The service guy arrived today. He was finished in under fifteen minutes, and I still do not have a functioning stove.

He arrived, and I described the problem. After turning the misbehaving burners on and off quickly, he says my elements are functioning, so I need new switches for those two burners. Okay; fine.

He crawls beneath the stove and gets the model & serial numbers. Then he tells me they'll call when the parts come in. Oh, by the way, I need to have someone remove any sealant around the stove edges so he can lift it out because they don't do that. That'll be $70.49, ma'am.

Huhwhat? That's it? Am I going to be able to cook Christmas dinner?

To say that I'm seething is an understatement. First off, I said nothing different to this guy than I did when I placed the service call. While on the phone, I easily could have turned the burners off and on to test the elements, and I certainly could've crawled beneath the stove and obtained the model and serial numbers, sparing this guy a trip and saving myself the expense. Lastly, I could have had any sealant removed long before he came if anyone at the office had bothered mentioning it when I scheduled the appointment.

If I'm going to pay seventy bucks for someone to screw me, shouldn't he at least dim the lights first? YIKES!!!!!!!

1 comment:

Coffee Bean said...

I'm sorry I'm laughing. Your last line tickled me.

Things aren't made to last anymore. They need appliances to break down to keep the service people employed and then after they get their cut... you buy new anyway. They suck.